MediCore Health, a growing regional healthcare provider serving over 500,000 patients annually, approached Lumi Solutions with a critical need to modernize their legacy IT infrastructure and enhance their digital capabilities. With an expanding network of clinics and increasing patient loads, their outdated systems were creating operational bottlenecks and limiting their ability to deliver quality care efficiently.
MediCore Health faced multiple challenges with their legacy infrastructure that were impeding growth and patient care.
MediCore was operating on legacy hardware that was nearing end-of-life, with costly maintenance requirements and frequent downtime issues.
Patient data was scattered across multiple disconnected systems, making it difficult for healthcare providers to access complete patient records efficiently.
Their existing patient portal had limited functionality and poor user experience, resulting in low adoption rates and increased administrative workload.
Growing cybersecurity threats in healthcare and evolving compliance requirements demanded a more robust security approach.
"Our aging technology infrastructure was becoming a significant liability. We needed a partner who understood both healthcare IT needs and modern cloud technologies to help us transform our digital capabilities."
— Dr. Sarah Johnson, CIO at MediCore Health
Lumi Solutions implemented a comprehensive cloud migration and digital transformation strategy tailored to MediCore's specific requirements.
We conducted a thorough assessment of MediCore's existing infrastructure, applications, data workflows, and security posture. This allowed us to develop a detailed migration roadmap with minimal disruption to critical healthcare services.
We designed and implemented a secure, scalable cloud environment on AWS, specifically configured for healthcare workloads with high availability and disaster recovery capabilities.
We established a unified data platform that integrates patient information from multiple sources into a single, secure repository, enabling a 360-degree view of patient data.
We developed a modern, intuitive patient portal that enhances the patient experience and reduces administrative overhead through self-service features.
We implemented a comprehensive security framework that exceeds healthcare compliance requirements while maintaining system usability.
MediCore's new cloud infrastructure architecture
Redesigned patient portal interface
Our implementation strategy ensured minimal disruption to MediCore's ongoing healthcare operations.
Rather than attempting a high-risk "big bang" approach, we implemented a carefully phased migration strategy. Each system was migrated in a specific sequence based on dependencies and criticality. This approach allowed for thorough testing at each phase and minimized impact on day-to-day operations.
During the transition period, we maintained parallel operations of legacy and new systems to ensure continuity of care. This allowed healthcare providers to gradually adapt to the new systems while maintaining access to familiar tools when needed.
We developed a customized training program for different user groups within MediCore, including administrators, healthcare providers, and support staff. This included both in-person training sessions and on-demand video resources to accommodate different learning preferences and schedules.
Our team provided round-the-clock support during critical transition periods to quickly address any issues and ensure smooth operations. This included on-site technical teams during go-live periods for mission-critical systems.
Complete analysis of existing systems and development of migration strategy
Implementation of core cloud infrastructure and security framework
Phased migration of data with validation and integration of systems
Sequential migration of applications to the cloud environment
Design, development, and testing of the new patient portal
Staff training, final testing, and complete system launch
MediCore Health experienced significant benefits from their digital transformation.
The migration to cloud infrastructure delivered a 43% reduction in IT operational costs by eliminating hardware maintenance expenses and optimizing resource utilization. The new environment also enabled MediCore to deploy new services and updates 3x faster than before, allowing for greater agility in responding to healthcare needs.
The redesigned patient portal saw a dramatic 67% increase in usage, with patients particularly embracing the online appointment scheduling and telehealth features. Patient satisfaction scores related to digital interactions improved from 3.2/5 to 4.7/5 within six months of launch.
The unified data platform eliminated information silos, giving healthcare providers access to complete patient information. This resulted in a 22% reduction in duplicate lab orders and a 15% decrease in average time spent retrieving patient information.
The new security framework reduced security incidents by 78% while streamlining compliance reporting. MediCore passed their subsequent HIPAA audit with zero findings, a significant improvement from their previous audit.
The cloud infrastructure provided MediCore with the ability to easily scale resources as needed, supporting their expansion plans for new clinics and services without requiring major IT investments for each growth initiative.
"The digital transformation partnership with Lumi Solutions has fundamentally changed how we operate. Not only have we reduced costs and improved efficiency, but we've enhanced our ability to deliver quality patient care. Our staff now has the tools they need to work effectively, and our patients have a much better experience interacting with our services. This was a mission-critical investment in our future."
Looking to modernize your healthcare IT infrastructure or enhance your patient digital experience? Contact us to discuss how we can help your organization achieve similar results.
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